Did you know that actors are just highly compensated salespeople? If they’re good, they sell you on a character and you buy it! All actors use words that someone else wrote.
Like the pro’s, you must practice enough to make the words become you. And it must be natural.
When the phone rings, take a deep breath, smile and refer to your script. Ask questions about the vehicle they are interested in immediately, and be prepared to take notes.
Remember, customers can hear a smile in your voice, and your energy drops if you slouch or don’t practice good posture. Be sure to connect with your customer by using appropriate listening skills, and matching their tone of voice and pace.