Body Language and Tone of Voice This skill is required to enhance proper communication since only a certain part of communication is based on the words you use. Preview – Advantage – Confirm This skill is used to share control with your customers. Use it anytime you want to transition from one step in the
When you hear the word “coach”, what comes first into your mind? Do you picture a basketball team with a man/woman shouting out directions? Or perhaps a football team with a man/woman pacing to and fro and calling out the names of the players? Coaching is no longer reserved to sports teams; it is now
For leaders managing constant change, conflict is built into the very fabric of their organizations. When conflict is not dealt with well, it can create strained relationships and grow to sap the time, energy, and productivity of even the best teams. Dealt with positively, conflict can also be a catalyst that sets the stage for