Tag Archives: Manager

Business by Appointment

Lesson 1 – Benefits of Setting Appointments Higher rates of close If your current process begins with a greeting on the lot (an “up”) statistics suggest you’re working harder than you should be. That’s because appointments close at a rate of 35% compared to 18% for traditional shoppers. That means you’ll make more money with

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Put Yourself In the Customer’s Shoes

We’ll often recommend that service departments increase their numbers of technicians. We’ll share our formulas and research information to support our conclusions, but it usually takes one more step to convince a dealer that they should hire additional staff. What’s the step? Pick-up the phone and try to make a reservation. Imagine the shock of

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