Tag Archives: Skills

Utilizing Proper Word-Strings On the Phone

By Shawn RyderJanuary 22, 2016Dealer ManagementDealership, Managers, Phone, Skills, Vehicle

Did you know that actors are just highly compensated salespeople? If they’re good, they sell you on a character and you buy it! All actors use words that someone else wrote. Like the pro’s, you must practice enough to make the words become you. And it must be natural. So how’s your attitude and enthusiasm?

Becoming an Effective Listener

By Shawn RyderJanuary 22, 2016Dealer ManagementCommunication, Customer, Dealership, Listening, Skills, Trust

You’ll never know how to answer the question, if you haven’t heard the question! And if you think selling means talking, you’re in deep trouble. Ask any successful person and you’ll find out that they spend 80% of the time listening and only 20% of their time providing solutions. So if you expect to become